Workflow automation for small business
Every small business has a handful of jobs that eat hours and shouldn't: data copied between systems, leads that sit in an inbox, reports rebuilt by hand every week. Workflow automation connects the tools you already use so that work happens by itself. I help Australian businesses find those bottlenecks and automate them — practical IT automation solutions, not a shiny platform you'll never fully use.
Discovery from $400 · builds from $1,500Stop doing the same job twice
The most common win is the simplest: a customer enquiry that automatically becomes a job, a lead that lands in your CRM instead of your inbox, an alert when something important happens. I map how information actually moves through your business, then remove the manual copy-paste steps that slow you down and cause mistakes.
Business automation that matches how you work
Off-the-shelf software almost fits — until it doesn't, and you end up bending your business around the tool. Automation lets you keep the systems you like and make them talk to each other. Forms to job management, quotes to invoicing, bookings to notifications — I build the connections around your process, not someone else's idea of it.
Start with discovery, not a sales pitch
Good automation starts by understanding the work. A short discovery session turns into a written scope: where the bottlenecks are, what's realistic to automate, what it'll cost, and what to do first. You get a plan you can act on — even if you decide to build it later, or in stages.
Built to last, documented to hand over
Automation should be an asset, not a black box only I understand. I use maintainable patterns and document what's been built, so you're never locked in. If you'd rather not think about it, an ongoing care arrangement keeps everything running and adapts it as your business changes.
What's included
Automation discovery
A focused session that becomes a written scope — bottlenecks, options, and realistic phases.
Workflow builds
Reliable automation connecting your systems — forms to inbox, CRM, job apps, and notifications.
Custom integrations
APIs, webhooks, and serverless connections when two tools should talk but don't.
Documentation and handover
Plain-English documentation so you're never locked in — or ongoing support if you prefer.
Rough starting prices
- Mapping of your current workflow
- Bottlenecks and automation options
- Written scope and realistic phases
- Systems connected end to end
- Forms, CRM, job, and notification flows
- Documentation and handover
Prices in AUD, excluding GST. Builds quoted from an agreed written scope.